Shipping policy

Thank you for choosing Vridhi Rice. We are committed to delivering our naturally aged grains to your kitchen as quickly and safely as possible. Below are the details of our shipping process:

1. Order Processing Time

All orders are processed within 3-4 business days. Orders are not processed or shipped on Sundays or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Methods Available

We partner with reliable logistics providers (such as Delhivery, BlueDart, or Ecom Express) to ensure your rice reaches you in perfect, vacuum-sealed condition. We currently offer:

  • Standard Ground Shipping

  • Expedited Shipping (available for select pin codes)

3. Tracking Information

Once your order has shipped, you will receive a Shipment Confirmation email and/or SMS containing your tracking number(s). The tracking number will be active within 24 hours. You can track your package directly on our website or the carrier's portal.

4. International Shipping

  • [Currently, we only ship within India.] OR [We offer international shipping to select countries. Please note that customs duties and taxes are the responsibility of the customer.]

5. Delivery Issues & Damaged Goods

We take great care in packaging our rice to prevent tears or moisture. However, if you receive your order in a damaged condition:

  1. Please take a photo of the damaged packaging immediately.

  2. Contact our support team at enquiries@vridhirice.com within 48 hours of delivery.

  3. Please save all packaging materials and damaged goods before filing a claim.

6. Delivery Delays

While we strive for punctuality, factors like festive seasons, heavy rain, or regional restrictions may affect timelines. We appreciate your patience and will keep you updated via the contact details provided during checkout.

Questions? If you have any questions about the status of your order, please reach out to us:

  • Email: enquiries@vridhirice.com

  • Phone/WhatsApp: +91 - 7431806750